00:00:14 Leading Digital India with IT Services and Startups
Introduction: The speaker welcomes attendees to Future Decoded 2020, emphasizing the importance of collaboration and the event’s reach. He expresses gratitude for their partnership in driving digital transformation and solving complex challenges across various sectors.
Leading the Transformation: The speaker acknowledges the attendees as leaders in the digital realm, whose challenges and feedback are invaluable in improving platforms.
Digital India: India’s leadership in digital transformation is highlighted, with 560 million internet users and 460 million smartphone users. The data loop created by this connectivity is amongst the largest and fastest-growing in the world, presenting opportunities for India to influence the global digital landscape. Digital transformation offers a unique growth opportunity for India, creating an equalizing momentum in user experience.
IT Industry and Startups: India’s IT industry is a source of pride and a global calling card, contributing significantly to the country’s GDP. The nation hosts the third-largest startup ecosystem, with rapid growth and a vibrant software as a service (SaaS) sector. Microsoft’s involvement in both the IT services and startup sectors enables innovation at both ends of the spectrum.
India’s Developer Pool: India boasts 4.2 million professional developers, on track to become the largest developer pool globally. This competitive advantage is further enhanced by the nation’s young population, with 650 million individuals under the age of 25. Low-code and no-code platforms allow individuals to create applications without extensive software coding skills, contributing to the emerging developer pool.
Public Cloud Adoption and AI Use Cases: 70% of large companies in India are already using the public cloud, reflecting the imperative to harness its potential. Leveraging the public cloud offers opportunities for customer engagement, employee empowerment, operational efficiency, and product innovation. AI use cases are prevalent in India, with 70% of companies driving such initiatives being SMBs. Smaller businesses are rapidly adopting AI to gain a competitive advantage over larger enterprises.
Conclusion: The speaker acknowledges the audience’s expertise and the significance of the numbers shared. The address emphasizes the importance of embracing digital transformation for success in the modern business landscape, highlighting India’s leadership role in this domain.
00:09:55 Microsoft and TCS Driving Digital Transformation through Agile
Opening Remarks: Microsoft India aims to empower every person and organization to achieve more through platform innovation and ecosystem collaboration. With over 300,000 customers and 9,700 partners, Microsoft India is focused on driving digital transformation and empowering customers to do more. Microsoft’s mission is to empower every person and every organization on this planet to achieve more.
Bridging Technology, Cloud AI, and Global Transformation: Rajesh Gopinathan, CEO of TCS, joins Jean-Philippe Courtois, Executive Vice President and President, Microsoft Global Sales, Marketing & Operations, for a fireside chat. The discussion focuses on how technology, Agile methodology, cloud AI, and collaboration are transforming industries worldwide.
TCS Agile 2020 Vision: TCS’s Agile methodology enables rapid technology throughput, responding to customer demands for faster results. TCS’s commitment to Agile has seen 59% of its developers working on Agile areas, aiming to reach 100% Agile by 2020. This transformation is supported by location-independent Agile practices and collaboration technologies.
00:14:29 Millennial Adaptation to Agile Collaboration Platforms
Remote Agile Teams: TCS utilizes Teams and other collaboration technologies to facilitate location-independent Agile projects. The company has achieved significant success with remote teams, with some projects consisting of up to 90% remote workers.
Technology Adoption: Microsoft Teams is embraced by TCS not only as a collaboration platform but also as an engagement and application platform for innovation.
Millennial Adaptation: Millennials, now comprising a significant portion of the workforce, have adapted well to Agile and collaborative work environments. TCS emphasizes the importance of leveraging their existing skills and knowledge.
Digital Adeptness of Millennials: Millennials are highly digitally adept and quick learners. TCS has reimagined its learning systems to provide content in a consumable format, leveraging cloud technology and gamification.
Retention and Talent Development: TCS believes in maximizing internal talent rather than relying solely on external hires. The company invests in enhancing existing employees’ skills through incremental technology training. This approach promotes retention and helps TCS win the talent war from within.
00:18:15 Digital Trends and Transformation Agendas in a Changing World
Tech Intensity Intensifying: Tech intensity is characterized by tech adoption (cloud), unique capability creation, and trust. Cloud adoption is prevalent worldwide, including in government sectors. Unique capabilities and IP creation are crucial for differentiation. Trust is paramount as businesses want to build unique capabilities without being commoditized.
Three Big Trends: Massive adoption of hybrid cloud and edge: Computing power available in the cloud needs to be emulated at the edge. Enabling farmers, factory workers, and others with innovation like Azure Arc. First-line worker transformation: Factories and retailers are reinventing work for their frontline people. Power Platform and Teams enable upskilling and productivity. Data and AI: Companies aim to master their data estate platform to become digital. AI can add $16 trillion to the global GDP economy by 2030, and India can gain $1 trillion by 2035.
AI for Empowerment: AI empowers developers, organizations, and people, addressing concerns about it being a job deflator. AI-skilling is a priority, with Microsoft investing in Mexico’s digital transformation, including AI education. AI for good initiatives are enabling social entrepreneurs to make a positive impact in areas like primary healthcare and fish farming.
Business 4.0 Impact: TCS’s Business 4.0 has been a successful engagement model, not just in India but globally. The framework focuses on business transformation elements like mass personalization, ecosystems, and risk management. Technology is used as an enabler, but the focus is on business transformation as the driving force.
00:28:45 Holistic and Transformative Vision: A Partnership for Digital Transformation
Introduction: Microsoft and TCS share a common approach to providing customers with a holistic and transformative experience through technology. The partnership focuses on delivering a comprehensive portfolio of solutions and services that address specific industry needs.
Holistic Approach: Customers seek holistic solutions that integrate various technologies and business elements to achieve transformative outcomes. Microsoft and TCS offer a full portfolio of services, enabling customers to address their business challenges holistically.
Open Partnering Ecosystem: The partnership emphasizes an open partnering ecosystem, allowing customers to leverage the expertise and capabilities of both companies. This collaborative approach ensures that customers receive the best solutions and services for their unique requirements.
Long-Term Vision: Microsoft and TCS share a long-term vision and commitment to supporting customers throughout their digital transformation journeys. The partnership is built on a foundation of trust and mutual understanding, enabling both companies to work together effectively over the long term.
XRing Partnership: The growing XRing partnership between Microsoft and TCS is a testament to the shared vision and commitment to delivering transformative solutions. The partnership involves co-investing in a Microsoft business unit that spans all of Microsoft’s cloud capabilities, including Teams collaboration, Power Platform, Azure, and Dynamics. The recent joint success with Walgreens demonstrates the value of the partnership in delivering comprehensive digital transformations for established players.
Full-Stack Approach: Microsoft and TCS share a full-stack approach to technology solutions, covering infrastructure, applications, workplace, data, and analytics. This comprehensive approach ensures that customers have a seamless experience across the entire technology stack.
Conclusion: The Microsoft and TCS partnership is a strategic alliance that empowers customers to achieve holistic and transformative outcomes through technology. With a shared vision, a full-stack approach, and a commitment to long-term collaboration, the partnership is well-positioned to drive innovation and success for customers worldwide.
00:32:06 Building Tech Intensity in the Next Decade
Key Takeaways from Satya Nadella’s Speech: The past decade saw a tremendous impact of digital technology, but it was limited to the consumer economy. The next 10 years should focus on broader productivity and cross-sectoral impact. Technology is getting embedded in every aspect of our lives, leading to the era of intelligent cloud and intelligent edge. Organizations need to build their own tech intensity by quickly adopting the latest technology and developing their own tech capability. Tech intensity should drive more inclusive economic growth, considering privacy, ethics, and sustainability.
Embracing the Intelligent Cloud and Intelligent Edge: The world is moving toward a ubiquitous computing fabric with ambient intelligence and experiences spanning devices and senses. Organizations in India should leverage this opportunity to build their tech intensity.
Creating a Tech Stack for Building Tech Intensity: Azure, Microsoft’s cloud platform, is the foundation for building a tech stack that meets the needs of organizations in the real world. Azure offers a global presence with 57 data center regions and certifications across industries and regions. The open stack supports Linux, Windows, SQL, MySQL, .NET, and Java. Azure’s edge-to-cloud model enables consistent development, deployment, management, and security across the entire computing fabric. Organizations in India, like Pyramal Glass, have already started using Azure to improve their operations and drive innovation.
Empowering Organizations with Technology: Microsoft’s mission is to help every person and organization achieve more by empowering them to build their own tech intensity. By providing a comprehensive tech stack and solutions, Microsoft aims to enable organizations to transform their outcomes, engage customers, optimize operations, and create new businesses and business models.
00:43:11 AI Democratization and Real-World Applications in India
Satya Nadella’s Introduction: Satya Nadella discusses the advancements of tech companies thriving on the cloud platform, including Myntra, InMobi, and Udan. He emphasizes the importance of the “limitless data estate,” where companies can handle the variety, volume, and velocity of data generated.
Limitless Data Estate: The need for limitless data infrastructure. Real-time analytics and processing of IoT sensor data streams. The significance of real-time analytics and AI.
Advancements in AI: Breakthroughs in AI, natural language processing, and natural language generation models like the 17 billion parameter NLG model. Democratization of AI and making it accessible to everyone through open frameworks and tools.
Real-World Applications: Microsoft Research India’s work on driver safety using smartphone sensors. Ola’s potential use of AI for driver safety and car leasing decisions. Eros’s use of AI to enhance media production and interaction. Apollo Hospitals’ collaboration with Microsoft to develop an AI-powered cardiac risk score tailored to the Indian population. Improved accuracy in predicting heart attack risk using AI-driven models.
Conclusion: The focus is on democratizing the benefits of AI. AI should benefit the people contributing data. AI is poised to revolutionize industries and save lives.
00:50:22 The Importance of Cybersecurity and Software Engineers in the Digital Era
Security’s Importance Without core trust in technology, organizations need to establish trust. Trust encompasses privacy, ethical AI, and cybersecurity. Cybersecurity is critical, with an estimated $1 trillion lost annually due to cyberattacks.
Microsoft’s Security Approach Microsoft focuses on security products and real-time operational security. The company analyzes trillions of data signals daily to protect infrastructure, applications, and devices. Operational security provides early warning signals and enables remediation of attacks.
Industry-wide Software Development Trends 72% of software engineer jobs in India are outside the tech industry. The majority of software engineers will be employed outside the tech industry in the future. Companies need to ensure the productivity of software engineers they employ.
Microsoft’s Tools for Developers Microsoft, with a history as a tools company, is committed to providing the best tool chain for developers. Visual Studio Code, GitHub, and Azure DevOps are used by developers across industries. GitHub’s hub in India is the largest outside the United States, fostering open-source contributions.
Citizen Developers Domain experts and citizen developers will drive the next era of innovation. Over 500 million apps are expected to be created by 2023, exceeding the output of the past 40 years. Microsoft aims to empower citizen developers with the right tools and experimentation harness.
00:55:57 Empowering Digital Transformation through Technology: Innovations for a Data-Driven Future
1. Citizen Developer Platform: Power Apps, Power BI, and Power Automate enable domain experts to build applications using user-friendly tools. A case study from Trivandrum and State Bank of India demonstrates how employees used Power Apps to improve frontline seller relationships. Narayana Health uses analytics and workflow tools from Microsoft to improve healthcare outcomes and reduce costs.
2. Business Applications and Dynamics 365: 73% of data in organizations goes unused due to lack of analysis. Dynamics 365 enables data-driven feedback loops that help businesses move from reactive to proactive operations. Examples include Royal Enfield’s deployment of Dynamics across manufacturing and supply chain, and Eureka Forbes’s use of CRM and customer-facing systems to improve sales force productivity.
3. LinkedIn: LinkedIn’s mission is to provide economic opportunities for every member of the global workforce. Reskilling is crucial, as 54% of employed people must undergo it. LinkedIn creates a digital feedback loop between jobs, skills, and curriculum, helping individuals upskill and businesses find talent. LinkedIn is also used for recruiting, learning, and marketing by companies in India.
4. Microsoft 365 and the Challenges of Digital Distraction: Distractions due to digital mediation cost businesses 40% of productivity. Microsoft 365 is designed around the concept of “people first,” focusing on what matters most in terms of time and relationships. Features like Cortana’s reminder system and Microsoft Teams help users stay on top of tasks without distractions. Teams has evolved into a hub for messaging, meetings, project collaboration, and business process workflows.
5. Examples of Teams Adoption: Mindtree uses Teams channels to onboard new employees. Mahindra has implemented Teams across its entire consortium of companies for unified collaboration and communication.
01:05:26 Microsoft and Reliance Partnership: Driving Digital Transformation in India
Satya Nadella: Reliance is a significant customer for Microsoft, utilizing Azure, LinkedIn, and other technologies across various industries. He commended Reliance for its platform approach, utilizing technology to create new technology and leveraging world-class technology to drive innovation.
Mukesh Ambani: He welcomed Satya Nadella to India and expressed pride in Microsoft’s success under his leadership. He highlighted the importance of empathy, partnerships, trust, and continuous learning in building a strong organization. He expressed appreciation for Microsoft’s commitment to India and viewed the Jio-Microsoft partnership as defining for the coming decade. He noted the significant transformation in India since 2000, with millions of people now having personal experiences with technology through their phones.
01:10:22 India's Technological Revolution and Economic Growth
Infrastructure and Connectivity: India’s mobile networks are now on par with the rest of the world. Stadiums in India have superior digital infrastructure compared to other parts of the world.
Economic Progress: India’s GDP has grown from $300 billion in 1992 to $3 trillion today. Technology has played a crucial role in this economic growth. TCS, Infosys, and other IT companies spearheaded India’s technology revolution.
Digital India Initiative: The launch of Jio in 2014 marked a turning point in India’s digital journey. Jio revolutionized data speeds and affordability, making 4G technology accessible to all.
Financial Inclusion: The introduction of UPI (Unified Payments Interface) led to a 100% growth in digital transactions. Digital transactions in India reached 2 lakh crores in December 2019.
Entrepreneurship and Small Businesses: Reliance, founded by Dhirubhai Ambani, exemplifies the entrepreneurial spirit of India. India’s small businesses have the potential to become global giants. Small, medium, and micro enterprises contribute 70% of India’s employment and 40% of its exports.
01:17:16 India's Opportunity to Become the Premier Digital Society
India’s Digital Transformation: Mukesh Ambani emphasizes the crucial role of digital technologies in transforming India’s economic landscape. Jio and Microsoft’s collaboration aims to provide comprehensive services to businesses in India, empowering them with tools and data to drive growth and progress.
India’s Growth Potential: Ambani believes that India has the potential to become the leading digital society globally. With the convergence of various factors, India is poised to become one of the top three economies in the world.
Technology for Social and Economic Progress: Ambani highlights the importance of technology in promoting ease of doing business and improving the quality of life for Indian citizens. He envisions a society where technology enables equal opportunities, ethics, and empowerment for all individuals.
Gaming’s Potential in India: Ambani recognizes the immense potential of gaming in India, despite its current underdeveloped state. He believes that the combination of xCloud and broadband connectivity will unlock significant opportunities in the gaming sector.
A Hopeful Vision for the Future: Ambani expresses his desire to see India become a society that fully embraces technology and utilizes it for the betterment of its citizens. He envisions a future where India leads the world in technological innovation and progress.
Abstract
“India’s Digital Surge: The Convergence of Technology, Agility, and Empowerment”
India’s rapid digital transformation, fueled by a massive base of internet and smartphone users, is reshaping its economic and technological landscape. With over 560 million internet users and 460 million smartphone enthusiasts, the country is witnessing a data revolution, significantly impacted by its thriving IT sector, burgeoning startup ecosystem, and a young, tech-savvy population. This transformation is not only evident in large corporations adopting cloud technologies but also in small and medium businesses (SMBs) leading AI adoption. Microsoft and Tata Consultancy Services (TCS) exemplify this shift, leveraging Agile methodologies and advanced technologies to drive innovation and productivity. The partnership between Microsoft and TCS, along with Satya Nadella’s vision of a ubiquitous intelligent cloud and edge computing, sets the stage for India’s future as a global digital powerhouse.
India’s Digital Leadership and Developmental Edge:
India is emerging as a global leader in the digital arena, characterized by an expansive base of internet and smartphone users. This makes it one of the largest and fastest-growing data loops globally. The country’s IT sector is dynamic, with a particular emphasis on SaaS startups and a growing number of professional developers skilled in low-code and no-code application development. Enterprises across India are rapidly adopting public cloud technologies, thereby boosting innovation and efficiency in customer engagement and product development. Additionally, Small and Medium-sized Businesses (SMBs) in India are leading the way in AI implementation, displaying significant agility in using AI for gaining a competitive edge.
The Agile Transformation of TCS and Microsoft’s Mission:
Tata Consultancy Services (TCS), in collaboration with Microsoft, is undergoing a substantial transformation with a focus on Agile methodologies, aiming to achieve 100% Agile by 2020. The introduction of location-independent Agile, supported by technologies like Teams and GitHub, is central to TCS’s strategy. This approach includes an innovative learning system to upskill its workforce, particularly millennials, showcasing TCS’s commitment to talent development and retention.
Global Tech Intensity and Digital Transformation:
The increasing global tech intensity is marked by widespread adoption of hybrid cloud and edge computing. Initiatives like AI democratization and AI for good are becoming more prominent, fostering inclusive economic growth and sustainability. TCS’s Business 4.0 framework integrates various digital pillars, such as technology, cloud AI, and global transformation, to achieve comprehensive business transformation.
Microsoft and TCS Partnership:
The partnership between Microsoft and TCS is centered on a comprehensive technological approach, integrating cloud, data analytics, and application infrastructure. This collaboration has fostered successful transformations across different sectors, with Walgreens being a notable example. The partnership has enhanced operational efficiency and customer engagement in these sectors.
Satya Nadella’s Vision and Microsoft’s Role:
Satya Nadella, CEO of Microsoft, is advocating for broader productivity and technology adoption to ensure inclusive economic growth and sustainability. Microsoft’s Azure cloud platform is well-equipped to meet the increasing data demands, focusing on real-world applicability and security. Indian companies, such as Pyramal Glass, are utilizing Azure to develop innovative applications like real-time monitoring, taking advantage of Azure’s scalable data infrastructure and AI capabilities.
Digital Success Stories and Future Outlook:
Indian companies like Myntra, InMobi, and Udan are revolutionizing their sectors by leveraging Azure’s scalable data infrastructure and AI capabilities. Satya Nadella highlights the advancements of these companies thriving on the cloud platform. He emphasizes the significance of the “limitless data estate,” allowing companies to manage diverse and vast amounts of data. Breakthroughs in AI, natural language processing, and models like the 17 billion parameter NLG model are being observed. The democratization of AI and its accessibility through open frameworks and tools is gaining momentum. Examples of real-world AI applications include Microsoft Research India’s initiatives in driver safety using smartphone sensors, Ola’s use of AI for driver safety and car leasing decisions, Eros’s application of AI in media production and interaction, and Apollo Hospitals’ collaboration with Microsoft to develop an AI-powered cardiac risk score tailored for the Indian population.
Empowering Citizen Developers and Workforce Transformation:
Nadella highlights the role of citizen developers in utilizing platforms like Power Platform to transform domain expertise into digital solutions, thereby empowering individuals to create applications with minimal coding skills. Microsoft 365 and Teams are instrumental in enhancing productivity and integrating business processes. They improve collaboration and streamline workflows. The Power Platform, including Power Apps, Power BI, and Power Automate, enables domain experts to build applications using user-friendly tools. Examples of this include Trivandrum and State Bank of India’s use of Power Apps to enhance frontline seller relationships, and Narayana Health’s employment of Microsoft’s analytics and workflow tools to improve healthcare outcomes and reduce costs.
Reliance’s Digital Journey and Vision for India:
Mukesh Ambani, Chairman of Reliance Jio, underscores the critical role of digitization in India’s economic growth and highlights the importance of partnerships like that with Microsoft. Reliance, a significant customer of Microsoft, is utilizing Azure, LinkedIn, and other technologies across various industries. Ambani commends Reliance for its platform approach, using technology to create and leverage world-class technology for innovation. Jio’s initiatives have dramatically impacted data affordability and accessibility in India, fostering growth in various sectors and empowering citizens.
Technological Trends & Transformation Agendas:
The concept of tech intensity is characterized by tech adoption, unique capability creation, and trust, which are key drivers of inclusive economic growth and empowerment of organizations. India’s mobile networks are now comparable to global standards, with superior digital infrastructure even in stadiums. The massive adoption of hybrid cloud and edge computing is opening new opportunities, especially for first-line workers. Data and AI are poised to add trillions to the global economy, and TCS’s Business 4.0 framework offers a comprehensive roadmap for digital transformation.
Microsoft and TCS Partnership: Driving Holistic and Transformative Customer Experiences:
The Microsoft-TCS partnership is delivering a comprehensive portfolio of solutions, leveraging an open partner ecosystem and a long-term commitment to customer success. The XRing partnership exemplifies this shared vision and commitment, showcasing successful collaborations like the Walgreens transformation.
Satya Nadella’s Vision for the Next Decade: Building Tech Intensity for Inclusive Economic Growth:
Nadella envisions a future where tech intensity drives more inclusive economic growth, emphasizing privacy, ethics, and sustainability. The intelligent cloud and intelligent edge will be pivotal enablers, and Azure provides a comprehensive tech stack for building solutions. Microsoft’s mission is to empower every person and organization to achieve more through technology adoption and innovation. The focus is on democratizing the benefits of AI, ensuring that AI benefits the people contributing data. AI is set to revolutionize industries and save lives.
Mukesh Ambani’s Conversation with Satya Nadella:
Mukesh Ambani welcomed Satya Nadella to India, expressing pride in Microsoft’s success under his leadership. He highlighted the importance of empathy, partnerships, trust, and continuous learning in building a strong organization. He expressed appreciation for Microsoft’s commitment to India and viewed the Jio-Microsoft partnership as defining for the coming decade. Ambani noted the significant transformation in India since 2000, with millions of people now having personal experiences with technology through their phones.
The digital transformation narrative in India is a confluence of youthful energy, technological advancement, and strategic partnerships. Companies like TCS
and Microsoft are not just transforming themselves but are also driving a larger shift in the Indian economy. The vision of leaders like Satya Nadella and Mukesh Ambani, emphasizing inclusivity, sustainability, and innovation, paints a promising picture of India’s future as a leading digital society. This transformation, underpinned by the rapid adoption of cloud technologies, AI, and the empowerment of citizen developers, is set to redefine India’s position on the global digital map, making it a key player in shaping the digital era.
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